Remote assistance is a cool feature of XP to get help from other. You could generate a help request and send it to your network administrator for assistance. In this article we would generate a help request and get assistance.
Remote Assistance feature enable users to call for help. This is especially helpful when your client is living in remote area.
Before an administrator can render assistance, the end user must send a Remote Assistance request to the administrator.
Clients should follow these steps to send a Remote Assistance request:
Select the Invite A Friend To Connect To Your Computer With Remote Assistance link (found beneath the Ask For Assistance heading). The Remote Assistance menu appears.
Click the Invite Someone To Help You link.
users seeking for help can either send an invitation through Windows Messenger or Microsoft Outlook or save invitation .
Click on save invitation as a file (Advance)
You should enter your name and set the invitation's expiration period and click Continue.
Specify a location for the remote assistance file and click Save.
Windows will save the remote connection file (named RAInvitation.msrcincident by default) to the location the end user specify;
you will have to forward it to the administrator or support technician.
login from your e-mail account
Aattach invitation and send mail
Administrator should login from his e-mail account
Open the mail contaning invation
Now download the invitation
Once the remote assistance invitation is downloaded, administrators can follow these steps to render assistance:
The client will receive a dialog box stating that the administrator wishes to connect to the user's desktop. The client must click Yes to enable the connection.
Now administrator can provide text base help
Having the ability to view or actually control a remote user's desktop drastically simplifies troubleshooting and repair operations. All the end user must do is send the Remote Assistance request to an administrator. The administrator or support tech needs only to connect to the remote system and perform diagnostic actions and repairs. The user and support tech can exchange chat messages with one another using the provided window.
Occasionally Remote Assistance connections fail to connect. A typical culprit, ironically, is Windows' own firewall. Note that the Windows Firewall (installed by default with Windows XP Service Pack 2) must be properly configured to enable connectivity.
Follow these steps to confirm Windows Firewall isn't blocking Remote Assistance connections:
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